The University of Montana

Archive for the ‘Training’ Category

UM to webcast innovative speakers

In Innovation, Leadership and Management, Strategy, Training on June 7, 2010 at 8:37 am

In case you missed it on the campus calendar or in today’s Missoulian, UM will be webcasting many of the presentations from the World Innovation Forum taking place in New York Tuesday and Wednesday. This is a great opportunity to hear from thought leaders in technology, education, marketing, business, environment  and design.

Here’s the schedule of events that will be webcast in UC 330, with a little added information about a few of the speakers I’m looking forward to hearing:

Tuesday, June 8:

  • 9-9:45 a.m.: Michael Howe presents “The Customer Is the Driver.”
    • Michael is an innovator in the health care field, earning Fast Company’s distinction as one of the top 50 people who will change how Americans work and live over the next 10 years.1:15-2 p.m.: Andreas Weigend presents “Marketing and Web 2.0.”
  • 1:15-2 p.m.: Andreas Weigend presents “Marketing and Web 2.0.”
    • Andreas is a behavioral marketing expert and former Chief Scientist at where he developed data-mining techniques and other applications.
  • 3-4 p.m.: Biz Stone presents “Social Networking.”
    • Biz  is a co-founder of Twitter and has published two books on blogging, including: Who Let the Blogs Out? And Blogging: Genius Strategies for Instant Web Content

Wednesday, June 9:

  • 9-9:30 a.m.: Brian Shawn Cohen presents “Next Wave of Technology Innovation.”
  • 9:30-10:30 a.m.: Wendy Kopp presents “Realizing Educational Opportunities for All.”
    • Wendy is founder and CEO of Teach for America, a national corps of outstanding recent college graduates who commit two years to teach in urban and rural public schools and becomd lifelong leaders in pursuit of educational excellence and equity.
  • Noon-12:45 p.m.: Ursula Burns presents “A Conversation With the CEO of Xerox.”
  • 12:45-1:30 p.m.: Joel Makower presents “Strategies for the Green Economy.”
  • 1:30-2 p.m.: Jeffrey Hollender presents “Building a Better World.”
  • 2:30-4 p.m.: Robert Brunner presents “Innovation & Design.”
    • Robert, former Director of Industrial Design at Apple Computer, founded Ammunition in 2007, a design company focusing on communicating strategic innovation through product design, and its brand and surrounding experience.

More on the event


Perception gap

In Academic, Innovation, Strategy, Training on November 3, 2009 at 5:07 pm

CDW Government polled 1,000 college students, instructors and IT staff for their report 2009 21st-Century Campus Report: Defining the Vision. Some key findings:

  • 81% of college students use technology every day to prepare for class.
  • 74% of faculty say they incorporate technology into almost every class, but only 45% of students say technology is fully integrated into their curriculum.
  • 52% of students report using social networking sites for educational purposes while 14% of faculty say they use social networking site for educational purposes.
  • 67% of faculty say they are satisfied with their technology professional development, but 45% of students rate faculty lack of tech knowledge as the biggest obstacle to classroom technology integration.
  • 32% of students and 22% of faculty strongly agree that their college/university is preparing students to successfully use technology when they enter the workforce.

    The end of the parade

    In People, Support, Training on April 29, 2009 at 8:41 am

    You see them at the end of every parade–beleaguered kids with wheelbarrows and scoop shovels. Just doin’ their job.

    That’s where IT has traditionally delivered technology orientation to faculty and staff. At the end of the parade.

    New UM employees endure a mind-numbing blizzard of bullet points about benefits, policies and paperwork during Human Resources’ 90-minute orientation program. Shoehorned in at the end–when brains and bladders are bursting–are a dozen departmental representatives, each with 90 seconds to cram in PSAs about their programs and services.

    That’s the extent of a new employee’s formal introduction to campus technology. It’s barely worth the stuff in the wheelbarrow. We need to do a better job. It’s time for us to get on a horse and ride.

    IT, with input from colleagues, is designing a two-hour introductory course to help new faculty and staff get off to a good start with campus technology. We plan to offer the course at least once a month beginning in August. We’ll also reconsider the collection of short courses we offer throughout the year that provide specific skills training. And we want to beef up online training and tutorials so continued technology training is accessible and convenient for employees.

    Thanks to everyone who helped us with our survey and especially those who participated in our follow-up focus group. Keep your ideas coming.

    We have nothing to fear but . . .

    In Leadership and Management, People, Training on April 27, 2009 at 8:39 am

    Fear of the unknown
    Fear of change
    Fear of failure

    Feeling dumb
    Looking stupid
    Showing ignorance

    Breaking a computer
    Crashing a system
    Violating a policy

    Not knowing who to call for help
    Not having anyone to call for help
    Being a burden on the person I call for help
    Being mocked and ridiculed behind my back by the person I called for help


    Phishing scams
    Malicious spam

    Security breaches
    Identity theft

    Screwing up
    Not keeping up

    Not doing a good job
    Losing my job

    University employees shared these technology-related fears during a recent focus group. What causes you stress and frustration? What are the solutions? I’ll share more ideas from the focus group later this week.

    IT begins publication of monthly newsletter

    In Communication, Training on February 2, 2009 at 11:40 am

    IT launches a newsletter today called Bits to keep the campus community informed of new technology developments and training opportunities.

    We’ll send one printed version of Bits to each department. Those should arrive today or tomorrow. But most of the distribution will be done by linking you to a PDF version.

    If you have story ideas for future issues of the newsletter, please let us know.

    Don’t take the bait

    In Policies, Security, Support, Training on January 21, 2009 at 4:46 pm

    IT launched a campaign at the end of fall semester – and will continue it through spring – to educate the campus community about phishing. A phishing email message is one that attempts to dupe the recipient into giving up personal information, usually his or her email username and password.Sometimes these fraudulent messages do a reasonable job of disguising themselves as legitimate messages by including terminology and branding specific to our campus. They usually include the threat of loss of service if you don’t comply with the request.

    Our message to UM students and employees is simple:

    Never respond to email asking you to provide personal information

    The University of Montana will never ask you for personal information by email

    How you can help

    Campus departments can help with this campaign in a couple ways. The first way is to adhere to the promise that you will never ask students or employees to provide personal information by email. The second way is to help us spread the word. IT has posters, table tents and PowerPoint slides in a variety of designs to communicate the message. If you have bulletin board space, a computer monitor that displays public announcements, or some other channel of communication, and you would like campaign materials, let us know.

    Don’t take the bait poster

    New blog launched for OneStop

    In Communication, Innovation, Systems, Training on September 5, 2008 at 8:03 am

    You can keep up with the latest developments and added features in OneStop in the recently launched OneStop News blog.

    The purpose of the blog is to announce the release of new channels, provide tutorials on more complex OneStop applications, and notify users of maintenance issues, bugs, etc.

    OneStop News items are displayed in the left column of all OneStop pages below the Quick Links. You can also subscribe to the feed through your favorite RSS feed reader.

    Time for you to blog

    In Communication, People, Support, Training on March 25, 2008 at 7:29 am

    Blogging is a great way to share expertise and ideas. One of the best times to blog is when you are at a conference-surrounded by experts and exposed to new ideas at every session.

    Conference blogging helps you remember and reflect on new ideas. It also benefits your colleagues who couldn’t attend the conference.

    Are you heading to a technology conference soon?  Volunteer to blog. We’ll provide the space and the support.

    I do not like green eggs and spam

    In Security, Support, Systems, Training on March 13, 2008 at 7:04 am

    If you’re weary of the volume of spam you get in your inbox, it might make you feel better to know how much spam ISN’T getting to your inbox.

    In 2001, spam made up just five percent of the total volume of email messages worldwide.

    Spam at UMBy the end of 2007, spam accounted for more than 90 percent of all email received by large enterprises according to ProofPoint.

    The onslaught of spam coming into University of Montana email systems is even more severe. One day last week—a typical weekday—1.8 million spam messages were blocked as they entered campus. Another 3,600 messages were delivered to recipients tagged as possible spam. These days, only about three percent of the messages that come to campus ever reach an end user.

    “We’re tightening it up [spam blocking] as much as we can without blocking legitimate emails,” says Tom Travis, director of IT central systems. “We’re cutting it close to the boundary.”

    Travis says campus email users may have experienced increased spam in their inboxes between late November and early February. Hardware problems compromised spam-blocking efforts during that period. By February, IT had restored spam and anti-virus services to full operational levels. Travis is confident that the spam blockers are now protecting email users from junk as best they can.

    How does spam blocking work?

    Spam blockers use a number of mechanisms to identify junk and virus-laden email. One method is rate control. Too many emails coming from one location raises a red flag. Emails with bad recipients also indicate a possible spam attack. The University also subscribes to a service that does pattern matching for spam, which includes recognition of sender addresses that have been blacklisted.

    What can email users do?

    Even with the best spam-blocking technology on the front line, the average email user can expect to receive hundreds of spam emails in their inbox every month.

    “We educate our end users that if they get spam, right click on it and add it to your junk email list,” says Robert Logan, a systems administrator in the College of Forestry and Conservation who runs a Microsoft Exchange email service.

    Junk email options in OutlookA right click on a message in Microsoft Outlook reveals a number of options for dealing with spam under the “Junk E-mail” menu item. If you click on “Junk E-mail Options”, you can set the level of junk email protection you want (left).

    In GrizMail, which uses Outlook Web Access (OWA) as its email client, users can click on “Options” on the bottom-left of the screen and scroll down to the “Privacy and Junk E-mail Prevention” section.

    Travis advises email users to be smart about what email messages they open as well.

    “Email users need to develop the ability to detect suspect email,” he says. “You can look at email headers for some clues if you have suspicions.”

    For more information about spam and tips for how to protect yourself, visit this Spam at The University of Montana page. You can also seek help from your desktop support person.

    Getting started with technology

    In Communication, People, Support, Training on March 6, 2008 at 2:14 pm

    Whether you’re a student, faculty or staff, technology will likely play a critical role in your academic and job success. Folks in IT Technology Support Services are looking for ways to improve technology orientation for new members of the UM community.

    What were the biggest technology-related hurdles you faced when you arrived on campus? What do you wish you had known earlier? What’s the best way for you to learn technology?

     We’re interested in your ideas and experiences.